Privacy Policy

What Information We Collect and How

  1. We (or third parties on our behalf) may collect and use the following categories of personal information: name, address, email address, telephone number.
  2. We are committed to using the personal information we hold about you in accordance with UK data protection laws.

What We Do With Your Information

Any personal information we collect will be used in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable laws. The details we collect will be used:

  1.   To enable us to provide, or for you to receive both current and future services
  2.   To enable you to receive information you have requested to be sent to you.
  3.   To send you information on our other relevant products and services.

We do not sell or rent your information to anyone. We will only use your information when the law allows us to. Most commonly, we will use it in the following circumstances:

Where we have your consent:

Where we need to perform or are about to enter into a contract:

Where we have your explicit consent – whereby in certain circumstances we may need to contact your GP for an opinion regarding your testamentary capacity before providing our services to you:

When we’re pursuing legitimate interests:

Where we have a legal obligation

You are able to update your personal details at any time. However, we reserve the right to contact subscribers via post, telephone, email or other means solely in relation to the administration of your access to and use of Penrose Wills.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including your address to our office.

How long do we keep hold of your information?

We retain your information until you withdraw your consent for us to maintain contact with you, after which it is deleted. If you choose to become a client of ours, we retain your information until the completion of the administration of your estate.

Your data protection rights

You have rights in connection with your personal data that, with effect from the 25th May 2018 include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation. For further information on your data protection rights please email The Information Commissioner’s Office (the ICO) is the supervisory authority that regulates personal data in the UK. You can get in touch with the ICO by:

  • Visiting their website:
  • Calling them on 0303 123 1113

Writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF